Shipping and Returns Information
Cost: FREE on ALL UK Full Brow orders.
With our FREE UK Standard Delivery service, you can expect to receive your Full Brow order within 3-5 working days of placing your order but in light of Covid-19, estimated delivery times for some items may be longer than usual at the moment.
With our EXPRESS Delivery service, we will deliver your order within 1 – 3 working days. providing that your order is placed before 1pm Monday to Friday. Orders placed after 1pm on Friday will be dispatched Monday.
Unfortunately Express is not available for Scottish Highlands, the Channel Islands and Northern Ireland, however the Royal Mail Service we use is very good and orders do to get there swiftly.
Cost: £2.99 on ALL IRELAND Full Brow orders. Royal Mail International tracked
With our Standard Delivery service, you can expect to receive your Full Brow order within 3-5 working days of placing your order but in light of Covid-19, estimated delivery times for some items may be longer than usual at the moment.
Where our Standard Delivery option is selected, your Full Brow order will be sent via Royal Mail.
Ireland Next Day Delivery
Unfortunately we are currently unable to offer a NEXT DAY Service to Ireland, but are looking at options to be able to do this. However, the Royal Mail Service we use is very good and orders get there swiftly.
Please note that our delivery service may be affected over bank holidays, but we will always do our utmost to get your products to you ASAP.
We accept returns only if your product has not been used or opened.
Return your order within 14 days & receive a full refund excluding shipping costs.
– HOW TO RETURN –
Returns via Mail/Courier
If you’re not 100% satisfied with your purchase, you can return any unopened & unused product to: Natalie Roche LTD , Unit A1, Lingard Court, Lingard Lane, Bredbury, Stockport, SK6 2QU. Please include your original order number/receipt information and product details.
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment.
If you have an issue with your product or delivery, please email us at firstname.lastname@example.org Please include your original order number and product details.
The shipping costs (to return the product) are the responsibility of the customer and are non-refundable. You assume any risk of lost, theft or damaged goods during transit.